Latest News: New study identifies keys to manage incivility in the workplace

socrates4eLearningworld News from Sweden

New research from Department of Psychology at Lund University about workplace environment and incivility shows that instigated incivility to a large extent can be explained by witnessing coworker incivility. While negative outcomes were to a high degree explained by experienced supervisor incivility via mediation through perceived low social support, low control, and high job demands. Totally 2871 Swedish employees in the hotel- and restaurant industry participated in an online survey answering questions about their workplace environment. The basic conclusion of the result was that “incivility is seen as a mediator between role stress and aggression”. Source: Press Release Lund University and Hindawi

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